Product Return Policy And Procedures

Stay calm and contact us.In the event of customer complaint and request for return or refund,please stay calm and contact out Whatsapp Customer Service Team at 6012-8603115 or support@cico.my.
Our support team available Monday – Saturday,9am-4pm.

What do we need to verufy that the item is allowed for exchange or return in most cases,we will need your help to get a few photo or video
(Handphone standard is sufficient,no need studio photography), of the item,show us where is the problem and we will get it processed.
Off course,we will need to know the Cico order ID too.

Please remind your buyer to ensure that the parcel has all the items including the packaging in it.Make sure the parcel is not see through and sealed well.
Paste the consignment note on the parcel.

We suggest you to try ask whether buyer accepts prodcut exchange as first option.any in case,you and your buyer shall have the option to either get refund for the item’s amount paid as stated in the sales order or produxt replacement.However ,in the the event where the particular item is out of stack, Cico.my shall refund the amount to you (Dropship of wallet).
The product return or refund normally takes about 7 working days to complete.

The courier company will automatically return the goods to you.(Note:The courier company will not return goods to Cico.my),Dropshipper have to courier back goods to us,the postage is responsible for our company,depanding on the situations.
Refund or replacement will not be appllication for following sutuations:
1.Original packaging missing
2.Any item that has been worn or altered
3.Used items

Faulty Item(s)

If you receive goods that faulty or incomplete on arrival,you nust notify us within 48 hours of receipt of the item in writing (by post,by email or by using the contact us page on the website).

We do not cover faults caused by accident,neglect,misure or normal wear and tear.Consumable items,such as non-rechargeable batteries will be replaced if found to be inoperative on delivery,consumable items,(E.g batteries) are not covered for replacement during “normal”use.

We request photographic evidence of any visible faults instead of a return.

We will check products returned as faulty.If the fault is verified,we will replace the item within 3 working days at no additional cost to you will be reimbursed for any reasonable carriage costs incurred by the return,If any reason,we are unable to replace the item (for example,due to discontinuation of a product),you will be offered a choice of a substitute alternative product or a refund for the faulty item.

Please do not place duplicate orders for replacement of damaged/faulty goods.

In the event the faulty goods are to be returned to us by the recipient,if the goods you have returned are found not to be faulty,you will be notified in writing.You will receive a refund or an offer of a replacement for the original goods,however we will ask you to cover the delivert charges and no return delivery charges will be refunded.

Returns Procedure

Please note as stated above,in the event of an item arriving damaged contact must be made to ourselves in writing and we will advise whether a return is necessary.we request photographic evidence of all damages wherever possble,rather than return.

Items should be returned in their original packing and “as new” to the despatch depot : Mantin Warehouse.

Before returning any items,you must inform Cico.my of the reason for the return.Please quote your original order number on all returns and correspondence.

In the event of an item returned to Cico.my not arriving,you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.

If an item(s) is returned to Cico.my without any written communication,and not in line with our returns procedure,Cico.my will not compensate for any transport costs involved.

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